TH Virtual Care

The Telus Health Virtual Care app (THVC) lets enrolled users get in touch with medical professionals throughout the country, whether it be for a regular primary care consultation, psychotherapie, nutrition, etc…

The user would start by filling in an intake form, and then be transferred to a care coordinator, through chat or video call, with access to file uploads for necessary pictures or forms. Through this call, an appointment can be scheduled with a practitioner, and the user would later join the video chat again for the appointment. The outcome of visits gives the user a care plan, which he can consult in the app inbox. Medical prescriptions can also be sent directly to the closest pharmacy, as well as blood test requests, etc…

Alongside the THVC patient app is the clinic app, used by the care coordinators and practitioners on their end. This is the app used to triage all patients, communicate with them via video and chat, receive and send files or forms, create/send care plans and prescriptions, schedule appointments, along with other functionalities.

Quite some work at the beginning consisted in adapting the telus code base and structure in order to have a successful migration of the EQ Care users and the way it was organized. New features were also developed to match the unique EQ Care features such as Lifejourney, and health risk assessments.

Other work included automatically generating patient clinical records in the clinic, prioritizing the video chat flow, and being able to invite interpreters to visit video calls. 

Back-end work was done in Ruby on Rails, and the front-end through the ReactJS framework, and Typescript. 

My work included taking part in the technical conception of new features, and developing them on the front and back end side for both patient and clinic apps. Also to maintain and refactor existing code, and correct/investigate any bugs. Along with all new or existing code, tests would be added.

https://www.telus.com/en/health/care-centres/virtual-care